Frequently Asked Questions

How can I send my artwork to you?

Files under 10mB can be emailed to us at art@openbookhowden.com.au.
For larger files, we have a file upload facility on our website above, click File Upload.
We are also happy to use online file collaboration sites such as Dropbox or Box.
Alternatively we accept CD, DVD, removable media (e.g. USBs and portable hard-drives).

How do we make changes to our proof?

To streamline the process and make sure we capture all of the changes you require, we encourage you to make your alterations on the PDF supplied by our design team.

CLICK HERE to view a tutorial on how to download and installing Adobe Acrobat Reader DC and mark up alterations on a PDF proof.

Of course, our design team are available to take your call and work with you on your print item further.

What file software formats are acceptable?

If supplying finished artwork, PDFs created to our specifications are preferred. Please contact us directly to obtain the specifications.
We can also accept files prepared using Adobe’s Creative Cloud applications (i.e. InDesign, Photoshop, Illustrator) but if supplying these files, please ensure that the fonts and links have been collected using the “Package” feature.

CLICK HERE to view a tutorial on supplying print ready PDFs and packaging Adobe InDesign files.

If we are using your files and having our creative design team design the finished artwork, then files created using the Microsoft Office applications can be accepted.

If you are unsure whether your files will be acceptable or not, please ask.

Can you print with variable data?

Yes. Past examples that we have printed include Direct Mail items including mail lodgement, to simple items such as numbered raffle tickets.

Variable data includes standard mail merge fields such as contact name and address, through to sophisticated serial numbers, alphanumeric numbers and sequential barcodes.

Please contact us to see what is required and what formats are acceptable.

Where do you deliver?

We are able to deliver goods anywhere in Australia and also overseas.

We also offer a warehousing facility for client finished products.

We arrange delivery whether for one parcel or multiple pallets for forklift unloading and can arrange hand unloaded deliveries.

Our inventory management system and online bookshop caters for daily lodgement of deliveries nationwide through pre-arranged freight contracts.

We also over a mail lodgement service through Australia Post.

You may also prefer to collect your goods from our plant.

Do you publish books?

At Openbook Howden we specialise in book printing.

Whether you are looking to produce a book of poetry, children’s book, novel, family history or district history, our team will guide you through the entire process.

Register for our free Self-Publishing events or request a copy of our Self-Publishing and Family History guides. Email sales@openbookhowden.com.au.

Are you Quality Assured for ISO 9001?

We have a stringent quality system in place which is based on ISO 9001 and is second party audited.

What products can you print?

Given that we have an extensive suite of offset, label and digital presses, we can print almost anything!

Coupled with our inventory management system, we can also source products from external suppliers outside of our core capabilities in order to streamline the procurement process for your company and provide efficient pricing and colour & brand control.

Do you offer factory site tours?

We are happy to offer plant tours on request. Please contact us to let us know numbers and to arrange an appropriate time.

Do you offer work experience?

Yes. We have an extensive range of opportunities for students whether for graphic design including electronic communications and photography, marketing, management and leadership, sales, production, manual handling or logistics.

Please contact Sarah Leo, General Manager – Brand, Strategy & People.

Do you have any jobs available?

We will typically advertise a position via Seek or through our HR agency when a role becomes available, and you can CLICK HERE to view our current vacancies, but feel free to email your resume marked to the attention of General Manager – Brand, Strategy & People, to sales@openbookhowden.com.au.

How long will my job take to produce?

There are several variables to consider when providing turn-around production times.

We are highly regarded for our ability to meet tight deadlines and we always work closely with clients to ensure they have their product for specific events such as book launches, school events or corporate presentations.

Our inventory management system is invaluable for clients who do not want to run out of stock and have multiple products.

We always estimate this in working days from approval of art proof.

The following is provided as a guide:

Brochure – 5 working days
Business cards – 2 to 5 working days
Books
Saddle stitched: 5 to 10 working days
Burst/Saddle-stitched: 5 to 10 working days
Case Bound: 15 to 20 working days
Cheques – 10 to 15 working days
Diary – 15 to 20 working days
ePublications – 5 working days
Envelopes – 5 working days
History Book – 10 to 15 working days
Labels – 10 working days
Mailout & distribution – 10 to 15 working days
Medical forms – 5 to 10 working days
Magazine or prospectus – 7 to 10 working days
NCR order forms (duplicate copies) – 5 to 10 working days
Packaging – 10 to 15 working days
Presentation folder – 7 working days
Prospectus – 7 working days
Yearbook – 10 to 15 working days